Lobbi - AI Receptionist & Assistant

The receptionist who is always at the desk

Lobbi is FinesseTech’s AI receptionist and assistant for buildings. It welcomes visitors, guides check-in, notifies hosts and helps people find their way—in Arabic or English, through voice or touch.

For employees, Lobbi provides an assistant that answers questions using your organisation’s approved knowledge and helps complete tasks through BonVoy and connected systems.

Available as a BonVoy VMS module or a standalone product, Lobbi brings a consistent experience to kiosks, hologram devices, WhatsApp, mobile and web.

One mind, two personas  

Lobbi combines two personas within one platform. They share knowledge, integrations and administration, while permissions and available information are tailored to each user and setting.

BonVoy Receptionist  

A lobby-facing assistant built around the visitor journey. It helps visitors identify their booking, complete check-in, receive an e-badge, contact their host and find their destination.

On kiosks and supported hologram devices, visitors can interact by voice, with touch options where available.

BonVoy Assistant  

An assistant for employees and visitors beyond the reception desk. Depending on the enabled integrations and permissions, users can check upcoming visits, pre-register guests, book spaces, extend visits and report issues.

The assistant is available through WhatsApp, mobile and web, and on kiosks for signed-in staff.

Lobbi can be bundled with BonVoy VMS or deployed independently with integrations for your existing identity, visitor and space-management systems.

The arrival, end to end  

From arrival to the right room, Lobbi guides visitors through a connected reception experience. A human handover option remains available throughout the journey.

1. Greet and identify
Scan the QR code from the invitation, tap the e-badge, type thebooking reference, or give the host's name. Lobbi never reads out or displays anothervisitor's details.

2. Check in and badge
Guided step by step. The e-badge is issued on screen and sentto the phone.

3. Notify the host
The host hears that the visitor has arrived; the host's reply is read backto the visitor.

4. Show the way
Room, floor and route on the kiosk, or pushed to mobile with a QRcode.

If the AI is ever unavailable, the kiosk falls back to standard check-in and the map.Never a dead lobby screen, and the fallback is clearly shown.

At the desk, or in your pocket  

Lobbi brings its receptionist and assistant capabilities to different devices and channels, with access suited to each environment.

Multi-turn conversation that keeps context, voice you can interrupt, aclear statement at the start of every session that you are talking to an AI, a session thattimes out and wipes on shared devices, and a “talk to a person” option that never leavesthe screen.

What makes Lobbi different  

Grounded, or silent.
Every answer is retrieved from a knowledge base your organisationapproved: rules and policies, the facility guide, FAQs, restricted directory fields, today'svisits, wayfinding points. The source is available on request. If there is no source, there isno answer: Lobbi offers reception instead of inventing a policy. Upload documents, URLsand structured data; nothing goes live without approval; re-index on a schedule; versionand roll back; set visibility per corpus.

From answers to actions.
Lobbi does not stop at answering. It notifies the host, books aspace, pre-registers a visitor, extends a visit, requests a badge reissue, reports an issue,and reaches calendar, ticketing and parking systems through connectors. Every actionruns under the person's own BonVoy permission, after an explicit confirmation, and islogged with identity, parameters and outcome. Each organisation chooses which actionsare enabled for which role.

Speaks your language, before you ask.
Arabic and English at launch, with full right-to-lefton every surface and Gulf Arabic voice. The language comes from the profile or the pre-registration; walk-ins get detection or a picker, and a one-tap switch is always visible. Yourown glossary of names, titles and honorifics applies to text and speech. Further languagepacks are available as add-ons.

A face you choose.
The face is a presentation layer, separate from the engine. Pick fromthe library or commission your own, including national dress; schedule seasonal andnational-day variants; choose a voice per language. Change it per organisation, site ordevice from the console, with no redeployment. On hologram devices Lobbi runs atransparent-background, viewing-angle-safe profile.

Your AI, your rules.
A model gateway puts every provider for chat, embeddings, speechand avatar rendering behind one interface. Run Lobbi on your own model deployment, onyour own provider subscription, on a subscription managed by FinesseTech, or on an openmodel hosted in region. An approved-model registry, a fallback chain, an evaluation stepbefore any model goes live, usage metering per organisation, and no training on your data.

In control, and measured.
AI configuration follows the same Platform → Entity → Siteinheritance as the rest of BonVoy: knowledge, persona, languages, actions per role, modelchoice, guardrails and retention. Every change is a reviewable, revertible change set. Per-organisation dashboards show answer rate, handoff-to-human rate, action success,latency, language mix, and model usage and cost.

Built for regulated environments

Lobbi was designed for government and enterprise lobbies, where trust isthe whole product.

AI disclosure.
Every session opens by saying it is an AI, with the human option shown.

Privacy at the kiosk.
No one else's details are ever spoken or displayed. Your owndetails appear only after the session is bound to your visit. Masking on sharedscreens.

Session hygiene.
Kiosk sessions time out and wipe. Nothing carries over betweenvisitors.

Guardrails.
Prompt-injection defence on retrieved content and user input, topiclimits, abuse handling, and no speculation beyond the approved knowledge.

Audit.
Every action logged. Conversation retention and anonymisation set perorganisation.

Data residency.
In-region data and model endpoints for sovereign deployments.

Directory protection.
Employee data exposed field by field, per your policy.

Human path always open.
AI failure never blocks check-in. The manual flow stays fullyusable.

Packaged to fit

Lobbi brings its receptionist and assistant capabilities to different devices and channels, with access suited to each environment.

Ask us for pricing for your sites and devices. Lobbi is included in theBonVoy VMS Experience+ bundle and available on its own.

Part of a Smart Digital Building

FinesseTech is an AI-native integrator for Smart Digital Buildings. Lobbi shares thescreens, the visitor journey and the governance of the rest of the platform, and talks tothe elevator, the badge and the signage because they are already ours.

Frequetly asked questions

Is Lobbi only for BonVoy customers?
No. Lobbi ships as a module of BonVoy VMS and as a standalone product with its own capability providers for identity, visits and spaces, integrating with the systems and hologram devices a site already has.

Does Lobbi make things up?
No. Answers come only from knowledge your organization approved. If nothing in that knowledge answers the question, Lobbi says so and offers reception.

Can it act on its own?

No. Every action needs an explicit confirmation, runs under the person's own permission, and is logged.

Which languages?
Arabic and English at launch, with full right-to-left support and Gulf Arabic voice. Further language packs are available as add-ons.

Where does the data live?
In region, with in-region model endpoints for sovereign deployments. No training on your data.

Can we use our own AI model?
Yes. Your own deployment, your own provider subscription, a subscription managed by FinesseTech, or an open model hosted in region, chosen per function and swappable from the console.

What happens if the AI goes down?
The kiosk falls back to standard check-in and the static map, and the fallback is clearly shown. Check-in never depends on the AI.

Does it work on a hologram?
Yes. Lobbi has a hologram device profile with a transparent background and viewing-angle-safe layout, voice first.